1 GENERAL INFORMATION
For all your orders in the context of this B2B online offer, Sericraft Snc is your contracting partner. All services from Sericraft Snc to the customer are carried out based on the general terms and conditions given below. These underlie all offers and agreements between Sericraft Snc and the customer and are accepted for the duration of the whole business relationship. Opposing or deviating conditions of the buyer are only binding if Sericraft Snc has agreed to them in writing.
2 RESPONSIBILITY FOR ONLINE OFFER
Sericraft Snc is official worldwide licensee of the Sericraft brand. Sericraft Snc is responsible for the articles and designs offered in a Sericraft Snc, as well as the overall design of the shop.
3 STANDARD TERMS
(1) The “offers“ contained on the website, in Sericraft B2B Shop, and in Partner Shops represent a non-binding invitation for the customer to place an order with Sericraft Lab Snc.
(2) By filling out and sending an order form on the internet, the customer makes a binding offer for a contract of sale or, as the case may be, a contract for work and materials. Santini sends an order confirmation via e-mail to the customer. The order confirmation does not represent an acceptance of the offer, but shall only acknowledge to the customer that their order was received by Sericraft Lab Snc. The contract is only accepted when Sericraft Lab Snc ships the ordered product to the customer and confirms the shipment (shipment confirmation) to the customer in a second e-mail.
(3) Sericraft Lab Snc reserves the right to reject any received orders for any reason with notice to the customer.
(4) The contract ends with the complete delivery to the customer supplied address through Sericraft Lab Snc shipment provider. If there is an interruption of delivery, and Sericraft Snc fails to cover a congruent substitute transaction in a business reasonable timeframe, the customer shall be informed immediately about the non-availability of the service. If the case of the customer having already paid, then the funds paid shall be refunded.
4 DELIVERY / SHIPMENT
(1) The delivery will be shipped within three weeks at the latest. Normally, goods are shipped within a few days. Delivery times and terms of delivery shall only be binding insofar as Sericraft Lab Snc has expressly agreed to such in writing. Typical, delivery times are 2-4 days, but can take up to 2-3 weeks in certain circumstances.
(2) Delivery is available World Wide.
(3) Delivery shall be conducted by a shipment service provider chosen by Sericraft Lab Snc. The customer has to pay standard shipping costs which may depend on order value, and where the order is shipped to. Current shipping prices can be viewed at https://shop.sericraft.com.
5 PRICES
(1) For shipping Extra UE the custom taxes are not included, particularly sales taxes. Shipping and handling are billed separately and shown separately on the invoice. The shipping address and order amount is decisive for location determination.
(2) The shipping address is decisive. If, according to the statutory regulations, the goods are subject to sales or other taxes in the recipient country, then these shall be paid additionally upon receipt of the goods. Furthermore, the goods may be subject to import duties which the customer shall pay additionally upon receipt of the goods.
(3) The customer has to pay shipping and handling, which may depend on order value and the delivery location. Current shipping prices can be viewed at https://sericraft.sericraft.com.
(4) Purchase price, along with shipping and handling charges are immediately payable, without deduction.
6 PAYMENT
(1) Payment will be carried out according to the customer´s choice of either direct debit, credit card, advance payment or other payment methods. Sericraft Lab Snc reserves the right to limit the method of payment chosen by the customer depending on order value, shipment region or other objective criteria.
(2) In case of the method of payment chosen by the customer not being practicable, where Sericraft Lab Snc has met its contractual obligations, in particular if it is the case that a direct debit from the customer´s account is not possible due to a lack of funds or provision of wrong information, then the customer shall reimburse any additional costs incurred by Sericraft Lab Snc or a third party which carried out the transaction.
(3) Sericraft Lab Snc is entitled to make use of the services of trustworthy third parties for the handling of the payment:
a) If it comes to a default of payment of the customer, Sericraft Lab Snc is allowed to assign its claims to a debt collection agency and transfer the personal data required for the handling of payments to these third parties.
b) In the case of intervention of third parties in the handling of payments, then payment in relation to Sericraft Lab Snc only counts as made if the amount has been provided contractually to the third party, so that the third party can dispose of it as it sees fit.
7 CONDITIONAL SALE
(1) Up to the payment of any monies owed to Sericraft Lab Snc and the order is shipped, the goods remain the property of Sericraft Snc.
(2) The customer is obliged to handle the product with care up to the transfer of ownership.
8 GUARANTEE
(1) Information, drawings, figures, technical data, specifications of weight, measurements and services, which are contained in brochures, catalogues, newsletters, ads or price lists only are of an informational nature. No responsibility is accepted by Sericraft Lab Snc for the correctness of this information. Regarding type and scope of delivery only the information shall be decisive which is contained in the order confirmation.
(2) As far as there is a defect in the goods which falls under warranty, the customer shall be entitled to a replacement, to cancel the order, or keep the order at a reduced price, agreed by both parties.
(3) Data communication via the internet, considering the current state of the technology, cannot be guaranteed as being flawless und/or available at any time. Thus, Sericraft Lab Snc shall not be liable for the continuous and uninterrupted availability of the online offer, or claims made by parties other than Sericraft Snc employees and partners.
(4) The term of limitation for claims under warranty for the goods provided is two months starting from the receipt of such goods. If the customer is in business then the term of limitation is one month.
9 LIMITATION OF LIABILITY
(1) Sericraft Lab Snc only bears responsibility for damages, no matter what the legal ground, in the case of deliberate action and gross negligence. Sericraft Lab Snc´s liability is limited to the payment of the foreseeable, typically occurring damage.
(2) As far as liability of Spreadshirt is excluded or limited in these general terms and conditions then the same applies for personal liability related to the order for damages on the part of employees, representatives and agents of Sericraft Lab Snc.
10 COPYRIGHTS TO PRINT DESIGNS, RELEASE FROM LIABILITY
(1) If the customer uploads their own design or influences the product in any other way (text personalization), the customer assures Sericraft Lab Snc that text and design are free from any third-party rights. The costs for possible infringements of copyright, personal rights or naming rights are to be borne completely by the customer, in this case. The customer also assures that by individualization of the product he does not infringe upon any other third-party rights.
(2) The customer releases Sericraft Lab Snc from all demands and claims which are made due to the infringement of such third-party rights, as far as the customer is responsible for the breach of duty. The customer shall promptly reimburse Sericraft Lab Snc for all defense costs and other damages resulting from any such action.
11 TECHNICAL AND DESIGN DEVIATIONS
When fulfilling the contract, we expressly reserve the right to deviate from the descriptions and information in our brochures, catalogues and other written and electronic documents with respect to material, color, weight, measurements, design or other features, as far as these can be considered reasonable for the customer. Reasonable cause for change may result from fluctuations customary in trade and technical production processes.
12 DATA PROTECTION
Sericraft Lab Snc uses personal data of the customer for appropriate purposes and according to statutory regulations. The personal data given (i.e. name, e-mail address, mailing address, bank details) for ordering products are used by Sericraft Lab Snc for fulfilment and handling of the contract. This data is treated confidentially by Sericraft Lab Snc and is not given to any third parties who are not part of the ordering, delivery and payment procedures. The customer shall be entitled to access information on the personal data which Santini has saved about them free of charge. Moreover, they are entitled to the correction of incorrect data, and the blocking and deletion of their personal data, insofar as there is no legal obligation to retain such data.
13 PLACE OF JURISDICTION – PLACE OF FULFILLMENT – CHOICE OF LAW
(1) Place of fulfilment for all services is the place of business of Sericraft Lab Snc, Torino ITALY.
(2) Torino, ITALY is the place of general jurisdiction. In such case, Sericraft Lab Snc is also entitled to sue the customer according to the opinion of Sericraft Lab Snc at their resident court.
(3) If individual provisions of these general terms and conditions are ineffective or oppose the statutory regulations, the rest of the agreement remains in affect.
WARRANTY AND RETURNS
1. Our return service
We stand behind everything we make. We have strong commitment to research and development of technologically advanced products to provide the highest performance in total comfort. If you run into problems regarding a defective product we will do everything in our power to resolve the issue. If for some reason you would like to change size or color, or exchange for a different product you can request a return.
What products can I return?
- Only products purchased directly from our website https://shop.negazione.com can be returned. Return requests must be made within 15 working days of receiving your order.
- Items in the outlet section of our site, or any sale items, due to the discounts offered cannot be returned free of charge in accordance with our policies.
- If you purchased an item from one of our distributors and would like to return that item, you should contact the distributor directly.
How to return a product?
- send an e-mail to [email protected]
- You will shortly receive an email confirming your return/refund request. The email will indicate a return number that must be attached to the goods you return, and the UPS or DHL label to be used to return the goods. If you decide to return products using a different shipping company, Sericraft Snc will not be responsible for the shipping costs or for any loss or damage to the products.
- Products must be returned in unused condition in their original packaging.
- Returns must be sent to the following address:
Sericraft Lab Snc
Division: Sericraft
Via Valprato 68
10155 Torino ITALY
Returns for defective products:
- Sericraft Lab Snc guarantees it's products with regards to materials or manufacturing defects.
- In the event of defective product please follow the aforementioned return procedure. In order to process your defective product return please include a photo of the defect when submitting your request.
- After receipt the e-mail for the defective goods, Sericraft Lab Snc will inform you if the return has been accepted and if you will receive a new product or will be refunded.
How does a refund work?
- The refund with be processed in most cases within a few days of the return confirmation. All refunds will be made within (30) days of the return confirmation.
- The refund will be credited using the same payment method that was used for the purchase.